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JLL partners with artificial intelligence lab to launch ‘virtual assistant’ for tenants

Digital online messaging service built by EBI.AI has taken four years to build and is now being trialled at two large managed blocks in the UK.

Nigel Lewis

A virtual assistant for tenants has been launched for commercial and residential estate agency JLL by artificial intelligence lab EBI.AI following a four-year build.

Claiming to be the first of its kind within the property industry, the service is used by tenants to report maintenance and repair issues using either Amazon’s Alexa, Whatsapp or Facebook Messenger.

After reporting the fault, tenants receive an instant reply. This gives them advice about how to remedy the fault or direct access to an engineer or handyman to book a visit.
The technology takes just 30 seconds deal with an issue and is being tried out at two of JLL’s large managed residential blocks; One Eighty in Stratford, East London (pictured, above) and Queen Street in central Leicester.

“Because the bot takes on more routine tasks like maintenance requests and contract information, it frees up our property managers to concentrate on the overall service and maintenance of the building, providing a better experience for tenants,” says Sam Winnard, a director at JLL.

Bots are big focus

Matthew Doel, co-founder of EBI.AI, says making the property sector ‘more human’ via artificial intelligence is one of his company’s biggest focuses.

“Not so long ago, the very thought of inviting AI into our homes sounded like science fiction. Today, it’s a comfortably normal part of daily life with many people using Amazon Alexa, smart lighting, heating and security.

“JLL have been a great partner to help us realise the property bot dream.”

There are several virtual assistants that can also claim to be the first to launch for the property industry offering comparable tech to JLL’s including Ask Porter, which was founded in 2016.


November 9, 2018

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