Mortgage Matters Direct, the mortgage arm of the Arun Estates Group, has been named one of the big winners in the inaugural NatWest Intermediary Solutions ‘Local Hero’ Mortgage Awards.
Announced at a special presentation dinner in Birmingham’s Grade 1-listed Town Hall, these awards recognise mortgage advisers who have gone the extra mile to put customer needs and their local community at the heart of their operations.
In addition to 12 regional categories, two nationwide awards were announced – with Mortgage Matters Direct taking the title of Best National Estate Agency.
MMD’s Financial Services Managing Director, Keith Lovell, said: “We are enormously proud to receive this award. The aim of the Local Hero programme is to focus on businesses that not only do a lot of charity work in the communities they serve, but which also concentrate on getting the right outcomes for customers.
The judging panel praised the extra effort we put into dealing with vulnerable customers, and in ensuring that all customers receive appropriate protection advice, to help them make mortgage decisions that are right for their individual circumstances.”