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Badger Holdings invests heavily in digital landlord and tenant online services

Suite of services to include Fixflo's maintenance reporting tool for tenants.

Nigel Lewis

The parent company of Townends and Regents Estate Agents, Badger Holdings, has launched an online lettings portal for its landlords, and signed up to Fixflo at the same time, in what is a major digital push for the group.

Badger holdingsTownends has 21 branches in London and Surrey and Regents has six, also in Surrey.

Landlord clients of the two companies will now be able to see more clearly what’s going on with their tenancies, Badger Holdings says, including the ability to examine digital contracts, tenants’ details, online statements, pending work orders and downloadable inventories, EPCs and deposit certificates.

Tenants being managed by Townends and Regents branch staff will now be able to flag up repairs and maintenance problems directly through Fixflo’s online reporting system. Badger Holdings believes this has “[been] proven to revolutionise repairs reporting for the residential lettings industry, helping agents provide a more streamlined service,” it says.

Caroline Kavanagh, Director of Operations of Badger Holdings, (pictured, above) says “The provision of a comprehensive repairs handling process is essential to every lettings and management service.

“Adopting new methods which capitalise on the ways in which people are choosing to manage more and more aspects of their daily life is key to the future quality of our service.

“It will help ensure we are not only accessible to our customers but also efficient and responsive. This is just the start of a series of planned enhancements to our service and we will continue to improve and update the portal with new documents and features.”

Badger Holdings, which is famous for its Las Vegas staff trips for high-flying negotiators, owns companies that supply almost all its customer-facing needs including a financial services company, Tyser Greenwood Surveyors and a property refurbishment and maintenance company called INEX Solutions. The group is based in West Byfleet, Surrey and was bought by Nick Dunning Associates in February this year.

March 14, 2017

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