Balgores Property Group, operating in Essex and Kent, has launched a new Customer Care Centre and expanded its sales, lettings and administration teams.
The new dedicated customer service team will help people buy, sell, rent or let their homes; arrange pre-market valuations; help with any questions; and keep in regular contact with clients. The Customer Care Centre is headed by Mike Alger – who was formerly a Call Centre Manager at a Housing Association – and a further six new staff have been recruited to work with him.
Balgores has also expanded its teams across sales and lettings, with the appointment of nine new staff. There has also been a raft of internal changes, including the promotion of Bradley Stanton to Branch Manager at Chelmsford. Tim Plumbbecomes Assistant Branch Manager at Chelmsford, moving from the Basildon Office. Dan Charge is promoted to Assistant Branch Manager at Romford, moving from the Upminster office.
Martin Gibbon, Group Director said, “We are continually striving to enhance our service and 2016 is proving to be highly successful, with instructions up 37 per cent year on year; sales up by 22 per cent year on year; and lettings up by 33 per cent year on year. “Having opened a new office in Ongar in April, we plan to open further branches in Essex soon.“