An estate agency in Oxford has apologised after a campaign by local housing activists highlighted severe mould and repair problems at a property managed by the company.
Chancellors, which has 56 branches across Hampshire, Buckinghamshire, Herefordshire, Wiltshire, Oxfordshire, Berkshire, Surrey, Wales and London, has been called out in recent days over its management of a property in the Rose Hill area of Oxford.
Kyveli Vagner and her four children have been living in the £1,200-a-month house since December 2018 but have been pressing Chancellors to complete essential repairs to the property, including solving extreme mould.
Fixtures and fittings
The estate agency has now agreed to expedite the repairs which involve broken fixtures and fittings.
Its training manager Melany Roake told local media over the weekend that: “I can confirm that Chancellors takes responsibility for the management of property to a suitable standard very seriously.
“We do so in line with regulation and industry best practices and are sorry that the tenant in this situation has had cause to raise their concerns via the ACORN group.”
But Acorn now says the estate agency should pay Vagner £800 in compensation for the ‘ill health and stress’ caused by the delayed repairs, which include repairs to the fridge, oven, extractor and both electrical and plumbing work.
It demonstrated outside the company’s branch over weekend to press its demand.
Acorn is becoming an increasingly active lobbying force within the private rented sector in many UK cities, taking on the cases of tenants who believe they have been wronged by landlords and letting agents.