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Chancellors apologises after campaigners highlight property repair delays

Spokesperson for agency says it is sorry tenant had to raise concerns with campaigning group Acorn to get repairs moving.

Nigel Lewis

acorn oxford chancellors property

An estate agency in Oxford has apologised after a campaign by local housing activists highlighted severe mould and repair problems at a property managed by the company.

Chancellors, which has 56 branches across Hampshire, Buckinghamshire, Herefordshire, Wiltshire, Oxfordshire, Berkshire, Surrey, Wales and London, has been called out in recent days over its management of a property in the Rose Hill area of Oxford.

Kyveli Vagner and her four children have been living in the £1,200-a-month house since December 2018 but have been pressing Chancellors to complete essential repairs to the property, including solving extreme mould.

Fixtures and fittings

The estate agency has now agreed to expedite the repairs which involve broken fixtures and fittings.

Its training manager Melany Roake told local media over the weekend that: “I can confirm that Chancellors takes responsibility for the management of property to a suitable standard very seriously.

“We do so in line with regulation and industry best practices and are sorry that the tenant in this situation has had cause to raise their concerns via the ACORN group.”

But Acorn now says the estate agency should pay Vagner £800 in compensation for the ‘ill health and stress’ caused by the delayed repairs, which include repairs to the fridge, oven, extractor and both electrical and plumbing work.

It demonstrated outside the company’s branch over weekend to press its demand.

Acorn is becoming an increasingly active lobbying force within the private rented sector in many UK cities, taking on the cases of tenants who believe they have been wronged by landlords and letting agents.

Read more about Chancellors.

July 12, 2021


  1. Mould is caused by the actions/inactions of the resident.

    Not opening the windows to change the air in the property at least once a week if not daily is the usual cause.

    Fit extra ventators and they are taped shut.

    A hard problem to solve if the resident fails to recognise that they are part of the problem.

  2. Very rarely see mould in an empty property or one that is owned rather than rented!
    Maybe there were issues but, 5 people in a house of that value? How many bedrooms, likely only 2, 3 at most….

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