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Incomplete rental check-in paperwork still a problem says TDS

Claim made by scheme's Director of Dispute Resolution as he launches programme of courses and workshops.

Nigel Lewis

Do you know what’s fair wear and tear when working out how much of a tenant’s deposit to return? If the answer has not immediately sprung to mind then it may be time for a refresher on check-in paperwork.

TDS tenancy deposits mike morgan Deposits adjudication

Mike Morgan, TDS

And you won’t be alone. Tenancy Deposit Scheme (TDS), one of the three government-approved deposit protection organisations, says that in recent months its adjudicators have reported “seeing an increase in cases where appropriate documents and evidence aren’t available or are incomplete,” says TDS Director of Dispute Resolution, Michael Morgan (pictured, left).

“We still see cases where tenants raise the same arguments challenging the accuracy of check-in reports – claiming they never got one, never signed it, or that it did not show the property’s condition accurately.

“These are all issues that can be addressed in advance with good check-in and check-out procedures – and it’s not difficult to document that has happened in the event of a dispute.”

Now agents, property manager, administrator, inventory staff and landlords wanting to brush up on their tenancy deposit protection skills have the opportunity to do so at courses run by TDS in Manchester, Birmingham, London, Newcastle, Exeter and Cardiff over the next six months.

Check-in paperwork

These include its Foundation Course and Adjudication Workshops, both of which count towards Continued Professional Development (CPD) certification.

The Foundation Course last one day and takes attendees through the life cycle of a deposit from registration and repayment to the alternative dispute registration process, and also gives them a TDS Academy Certificate at the end. The course also qualifies as six hours of CPD.

TDS’ workshop, on the other hand, last half a day and is a hands-on course that teaches property professionals involved in deposits to ‘think like an adjudicator’ and identify the kind of evidence an adjudicator looks for in a tenancy deposit dispute. It also qualifies as three hours CPD.

“Our CPD courses are designed to help landlords and property managers to minimise the risk of a dispute arising by helping them create well-documented check-in and check-out report, supported by good quality photographs,” says Michael.

Find out more about the courses.

June 6, 2017

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