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The Negotiator

Link to Proptech News

A new online chatbot has been launched to help property agents ‘triage’ inbound online enquiries. Launched by answering service Moneypenny, the bot identifies and filters out property maintenance queries so that live chat resource can be prioritised for new leads and enquiries.

The new tool, which works within Moneypenny’s live chat product, first asks web-visitors the nature of their enquiry. Where the ‘property maintenance’ option is selected, the bot can redirect the visitor to log the issue in the agent’s property maintenance management system or register it via a specific email address or phone number. It can also ask a series of follow-up questions and log the issue directly, where required.

Link to Proptech NewsJoanne Tattum, Channel Manager for property at Moneypenny said, “Property maintenance issues typically account for up to 30 per cent of live chat conversations during the winter months. While managing these issues is imperative, agents should not be incurring the same live chat costs as for new sales enquiries.

“Automating the response to property maintenance enquiries, allows agents to actively manage their live chat spend and focus it on valuable new enquiries and keep maintenance enquiries away from the phones.”

Moneypenny currently supports 2,500 estate agents, commercial agents and housebuilders across the UK.


November 23, 2020

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