Adiuvo are the only specialised call handling service for the Property Management Industry providing out of hours and day time call handling over 1,000,000 emergencies in our lifetime throughout the UK & Ireland. Adiuvo are independently owned & run by ex-Property Managers who employ Customer Service and Property Professionals, including TPI qualified Property Managers, to answer your calls.
Our primary service is a unique ”always up” out of hours facility with your own white labelled emergency number. We take all your incoming calls outside of core business hours, triaging and instructing only as and when necessary as per our clients responsibility as the Managing Agent, RMC, Freeholder or Landlord to ensure the safety of residents and to prevent material damage to buildings and properties under our care. Our specialised maintenance desk is equipped to deal with any emergency issues co-ordinating the necessary works with contractors from your approved suppliers or the Adiuvo recommended and vetted list. Our bespoke system allows us to manage multiple issues and allows you to monitor the progress of all issues on your properties in real-time. We cover all aspects of out of hours property care including Block, Social Housing, Lettings and Commercial Management in addition to snagging and aftercare responsibilities of Developers.
Adiuvo also offer full or short-term daytime call handling services for the property management industry throughout the UK and Ireland. We are the only call handling service for the industry run by highly trained Customer Service and Property Professionals. Our services include outsourced switchboards, dedicated maintenance desks and overflow call answering. Our clients design their own package customised to their specific needs & integrated into their own services either as stand-alone service or in combination with our out of hours service to provide true 24-hour coverage. All calls are logged in your account in AdiuvoLive – our real-time tracking, reporting and messaging software.
Adiuvo are at the forefront of technology, utilising Adi, an AI Property Assistant that can triage and prioritise incoming enquiries alongside our AI librarian Eve that reads and understands documents such as leases and risk assessments and as we blend innovative technology and traditional service.
