Serco UK

Serco UK delivers services on behalf of Central Government and a range of public sector bodies across Defence, Justice, Immigration, Healthcare and Transport, and with Local and Regional Government customers to deliver Citizen Services.
Maggie Steel
07718054 402
What is Serco?

Serco is a FTSE 250 public services organisation that specialises in the delivery of essential public services.  With over 60,000 people working across the Globe in Defence, Transport, Justice, Immigration, Health and Citizen Services across national, state and local government, we are experts in our field. Our values of Trust Care Innovation and Pride are at the centre of all the services we deliver.

What do Serco do?

UK and Australia are two regions globally where we operate in the Justice and Immigration sector.  From prison management and rehabilitation to secure logistics, court, and prisoner escorting services, we are committed to safeguarding society and reducing reoffending by helping those in our care turn their lives around.  Meanwhile, with capabilities right across the immigration cycle, from border control and detention centres to housing and welfare support, we help governments protect borders and sensitively manage immigration, treating our service users with dignity and respect in a safe and secure environment.

The AASC Contract

In 2019, we announced that we had achieved our largest ever contract award by the UK Home Office Visas and Immigration department – the Asylum Accommodation and Support Services Contract (AASC).  This was the successor framework for the Commercial and Operational Managers Procuring of Asylum Support Services (COMPASS) run by Serco since 2012.  AASC covers the North West of England and the Midlands & East of England regions and we look after around 25,000 asylum seekers at any one time.  We employ around 380 dedicated staff.

Our responsibility is to provide properties to accommodate asylum seekers, for transportation to and from properties, and for a range of other services to support the welfare of asylum seekers.  With 6,200 properties in our portfolio, it is our duty to ensure all accommodation are safe, continually respected and habitable and above the decent homes standards.  We have extensive experience of working with the communities, local authorities, suppliers, and other specialist organisations to achieve strong partnerships and excellent service delivery while providing a safe and supportive service to those in our care, often at the most vulnerable time in their lives.

Why are Serco here?

As pressure on the immigration system grows, there is increasing demand for our services and the accommodation we can provide.  Our portfolio is already vast, but we need to increase it.

We are actively looking for landlords and investors with properties to help us provide accommodation across the UK.   The package is robust and attractive.  We offer:

  • Long term leases (standard of six years 11 months),
  • Rent paid in full and on time
  • No void periods,
  • Day-to-date maintenance and repairs completed by our highly skilled maintenance team at no additional cost to the landlord
  • Full management of the property.

And there’s more……

  • All utilities and Council Tax is paid for while in lease,
  • Monthly property inspections are carried out,
  • Full HMO management including new applications are undertaken internally and we offer full support and guidance through our experience Property Teams.

If you are a landlord or investor in the North West of England and the Midlands & East of England region with a property/properties that you would like to be included in our portfolio, we are inviting you to get in touch.