Yomdel

Human operated 24/7 live chat to turn your website visitors into tangible leads.


Contact
Chris Smith
Phone
07355 033381
Website
www.yomdel.com

Yomdel is a leading managed live chat service provider in the UK, offering businesses a way to enhance customer engagement, drive lead generation, and improve conversion rates on their websites. Yomdel’s live chat solution addresses this gap by enabling real-time, human interaction that keeps website visitors engaged, improves their experience, and increases revenue potential​.
 

Services and Features

Yomdel’s live chat services go beyond the traditional role of customer service. Each Yomdel operator is a professionally trained extension of the client’s team, capable of addressing common customer queries, providing detailed product information, and guiding visitors through purchasing decisions. The operators receive brand-specific training to ensure that they represent each business with an authentic tone and approach, and the managed live chat is available around the clock, so businesses can provide consistent service even during evenings, weekends, and holidays. This accessibility is especially advantageous as many live chat interactions take place outside typical office hours.
 

Yomdel’s offerings include:

24/7 Managed Live Chat: Fully staffed by trained operators who are prepared to handle inquiries at any hour, ensuring constant availability.

Lead Qualification and Capture: Operators actively gather information from potential leads, which is then passed on to the client for follow-up. By qualifying leads directly, Yomdel increases the quality of the customer’s experience and improves conversion rates.

Customised Chat Scripts: Yomdel works with each client to develop chat scripts and guidelines tailored to the company’s brand, helping to create a seamless and authentic interaction for customers.

Reporting and Analytics: Yomdel provides clients with detailed reports that offer insights into customer behaviour, common inquiries, and the performance of chat interactions. This helps businesses make data-driven decisions to further optimise their customer service and marketing efforts​.
 

Industry Applications

Yomdel has found significant success in a variety of industries, including property, retail, legal services, finance, and e-commerce. In the real estate sector, Yomdel’s services are widely used by estate agents who need to be available to clients around the clock. Property buyers and sellers often visit websites outside of business hours, and Yomdel’s chat services allow estate agents to capture leads and address questions at all times. This 24/7 accessibility improves the chances of converting casual website visitors into serious clients, offering estate agents a strong competitive edge​.
 

Business Impact and Benefits

Yomdel’s managed live chat services offer significant advantages for businesses, with an average reported return on investment (ROI) of 18:1. By maintaining a team of well-trained chat operators, Yomdel ensures that businesses can offer high-quality service without having to manage the challenges and expenses of staffing and training in-house support teams. This is especially valuable for smaller companies that may lack the resources to provide around-the-clock customer support.

In addition to cost savings, Yomdel’s services enhance the customer journey. When customers receive timely assistance and relevant information, they are more likely to complete purchases and become loyal, returning clients. The ability to offer real-time answers also reduces bounce rates by helping customers stay engaged with a website rather than leaving to seek information elsewhere. Yomdel’s approach to live chat is grounded in the understanding that customers expect quick responses online, and any delays or unavailability can lead to lost opportunities​.
 

Competitive Edge

One of the unique aspects of Yomdel is its emphasis on “intelligent chat,” where operators don’t just answer queries but actively seek to understand each customer’s needs and tailor their approach accordingly. This intelligence-driven method involves analysing customer interactions to identify common patterns and FAQs, which allows operators to respond with speed and precision. Additionally, Yomdel’s team does not use rigidly scripted responses, as many other managed live chat providers do. Instead, they use a flexible, conversational approach, giving customers the impression of a personalised, human-to-human interaction rather than automated responses​.
 

Company Culture and Values

Yomdel’s internal culture places a strong emphasis on customer-centric values, with operators trained to handle various scenarios and adapt quickly to changes in client needs. The company prides itself on its ability to deliver authentic customer experiences that align with each client’s brand values. This commitment to high-quality service has allowed Yomdel to establish itself as a trusted partner for businesses looking to enhance their online presence and engagement.