Conference Sessions 2023

The 2023 aimed to give agents a clear, objective view of the residential property market to inform and enable future business planning in confidence. It is curated to give agents practical advice and assistance to make sound decisions but also actual ways to improve your business immediately, through a bespoke business analysis.


The Conference

The event brings together keynote speakers and panel sessions in two stunning spaces within Grosvenor House Hotel: The Ballroom, where the main conference is presented and The Great Room, an iconic place in London where you can explore The Negotiator Expo – a dynamic exhibition of suppliers to agency.

The event provides a unique opportunity to meet the speakers, ask questions and network with industry experts and other delegates.

For 2023 we presented a panel hosted and moderated by Simon Jack, the BBC’s Business Editor. He also hosted Q&As with our Mythbuster speakers, an AI leading authority and a steered us through a series of TED Talk-style presentations. All were aimed at informing, providing clarity and helping the agent audience sharpen their businesses for 2024.

The conference qualifies delegates for continued professional learning, and is CPD certified by the CPD Certification Service and Propertymark for up to 5 hours of credits.

Delegates enjoy five-star gourmet food at every break and a delicious hot buffet, with complimentary wine at lunch, all included with with the delegate pass. It’s for business owners and leaders and offers a day of learning and business building all in the most stylish of settings.

10:00     The Ballroom

The Leaders Panel

We have drawn together a panel representing the interests of hundreds of  thousands of property professionals: Nathan Emerson, CEO of Propertymark; Ben Beadle, CEO of the National Residential Landlord Association; Mairéad Carroll, representing the RICS and Iain McKenzie, CEO of The Guild of Property Professionals.

Simon Jack
Nathan Emerson
Iain McKenzie
Mairéad Anne Carroll
Ben Beadle

11:25     The Ballroom

The Mythbusters Panel

Our Mythbusters are among the most informed experts in the residential property industry. They have at their disposal millions of industry-wide data points, from which they can accurately analyse a proposition, which may be newspaper or TV news headline, or an unfounded opinion of a pundit.By busting the myths, our panel will open up a much wider conversation covering many of the misconceptions currently circulating in our industry. It's the true view.

Katy Billany
Tim Bannister
Tom Bill
Charlotte Harrison
Kate Faulkner OBE
Simon Jack

13:45     The Ballroom

Artificial Intelligence and property – “Tell me the truth about AI”

Is AI an unprecedented opportunity, or can it really be viewed as an existential threat? Is the reality something in between? By demystifying the technology, we can seek to expose the key issues and identify the genuine potential for AI to change our lives.

Prof. Mike Tipping
Luke Loveridge
Heather Staff
Ruth Beeton

14:30     The Ballroom

The A Team

'The A Team' comprises three of the UK's foremost agency coaches, who we've brought together to give you their best advice to help you through the months ahead. Each deals with a separate area of your business life. They'll help sharpen your business and attitude and ensure your efforts are as effective as possible.

Clare Yates
Mark Burgess
Michael Day

16:00     The Ballroom

Direct Action Pack presentations

Our property specialist partners present their analysis of delegate agents' businesses, having tested live customer service standards, through mystery shopping, assessment of brand and business reputation and thorough examination of the effectiveness of each business's website. In these short TED-Talk style presentations, they will highlight how their findings can lead to instant improvements in your business practices.

Jeremy Harford Tapp
Richard Combellack
Annabel Goulden
David Mintz