{"id":108593,"date":"2025-09-18T10:04:23","date_gmt":"2025-09-18T09:04:23","guid":{"rendered":"https:\/\/thenegotiator.co.uk\/conference\/?post_type=exhibitor&p=108593"},"modified":"2025-10-25T15:15:16","modified_gmt":"2025-10-25T14:15:16","slug":"propcall","status":"publish","type":"exhibitor","link":"https:\/\/thenegotiator.co.uk\/conference\/exhibitor\/propcall\/","title":{"rendered":"Propcall"},"content":{"rendered":"

PropCall, is the number one, UK-based, nationwide provider of specialist, award\u00a0winning, out-of-hours call handling\u00a0for residential estate & letting agents, student, social housing,\u00a0local authorities\u00a0and block\u00a0management\u00a0companies \u2014 We currently\u00a0support organisations such as Sage Homes, Belvoir, Martin & Co, Chestertons and the John Lewis Partnership, helping to manage over 400,000 properties nationwide.<\/strong><\/p>\n

PropCall act as an extension of your team, answering tenant calls\u00a024\/7\u00a0in your name,\u00a0and reducing unnecessary callouts through intelligent triaging, including smart video diagnostics.\u00a0 Our video triage software will increase your first call resolution, improve NPS, and reduce the need for contractors to visit properties; with no app download necessary, we can easily guide callers safely through situations with visual support on their screen throughout the call.<\/p>\n

Having PropCall handle your calls outside of office times allows your daytime staff to focus on their work and not become bogged down in rectifying issues from the evening\/night before, increasing staff productivity and job satisfaction.
\n\u00a0
\nHow our service helps:<\/strong><\/p>\n

\t\u2022\tLower operational costs\u00a0by reducing avoidable emergency callouts
\n\t\u2022\tLower carbon emissions\u00a0through smart video triage\u00a0and efficient contractor coordination
\n\t\u2022\tWe use your preferred contractors or our trusted network
\n\t\u2022\tYou maintain full control\u00a0with detailed reports, 30-day call recordings, and contractor \/ CRM integration
\n\t\u2022\tImprove tenant satisfaction\u00a0with 24\/7 UK-based response in your organisation\u2019s name (you can even advertise 24\/7 contact)
\n\t\u2022\tImprove staff satisfaction\u00a0by removing the stress of having to deal with out of hours calls
\n\t\u2022\tImprove company reputation removing work from internal staff, and focussing on company services and growth
\n\t\u2022\tUK-based\u00a0team of trained property managers
\n\t\u2022\tCalls answered in your company name with pre-agreed instructions & procedures
\n\t\u2022\t30-day call recordings\u00a0for accountability
\n\t\u2022\tOut of hours and day rates available for all sizes of portfolio
\n\t\u2022\tBlock Management\u00a0specific rates<\/p>\n

No matter the size of your portfolio, PropCall have you covered, as experts in the property industry, our experience & achievements speak for themselves.<\/p>\n

 <\/a><\/p>\n

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