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Dispute platform to name and shame industry’s worst customer service

Resolver, which processes nearly 900,000 disputes across multiple business sectors including property, will publish report later this year.

Nigel Lewis

redress platform property customer service

Resolver, a website that offers consumers a free way to resolve customer service disputes with companies, is to launch a report on the estate agency sector later this year.

This will look at whether the property industry’s customer service has slipped during the long months of the Covid pandemic.

The platform lists 1,640 accommodation providers including dozens of big-name estate agencies such as Foxtons, Countrywide, EweMove, EasyProperty, Purplebricks and Connells.

Resolver, which every year helps some 900,000 people access redress across many business sectors including property, has this week tackled the banking sector.

Worst companies

Its report says Sainsbury’s, M&S Bank and Virgin Mobile were among some of the worst companies for handling customer issues during the pandemic.

Resolver is a case handing platform that makes it easier for consumers to interact with companies who they have a dispute with and, if it’s not resolved, in the case of estate agents escalate it to either the TPO or PRS redress service.

The platform claims to help vendors, buyers, landlords and tenants wade through the often mountain of admin and plethora of emails generated when taking an estate agent to task.

Endorsed by money guru Martin Lewis, Resolver is publishing customer service reports on each business sector and says it will publish a dossier on the property industry soon.

alex neill resolver customer service“Some companies and sectors managed to keep their customer service levels and operations as before, but others saw standards drop significantly [during the pandemic],” says CEO and former Which? policy boss Alex Neill (pictured).

July 6, 2021

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