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BIG QUESTION: Does the new industry ombudsman have any property experience?

Rebecca Marsh says her last job and personal experience are more than enough to arm her with the knowledge to do the role.

Nigel Lewis

ombudsman

The industry’s new property ombudsman Rebecca Marsh has told The Negotiator that those who might criticise her for not having a property background are wrong.

Due to fully take over from current ombudsman Katrine Sporle next month, her appointment was announced in June but many agents questioned whether she had the right, or any, property industry experience.

Marsh says that although professionally she is an ombudsman including stints overseeing the nuclear and policing sectors, her most recent job at the Legal Ombudsman included dealing with complaints about conveyancing and property-related matters and in particular leasehold.

“This means I come to the role equipped with insight into issues in the sector. Indeed, it was the issues and challenges I have spoken of that enticed me to the role,” she says.

Marsh says that in a personal capacity she has been a tenant, landlord, purchased leasehold property, bought and sold numerous family homes and is currently selling her parents’ home on their behalf.

Improvement

“Whilst my key strength is driving sector improvement, over my career I have run successful commercial organisations,” she says.

“I have also worked in local government on strategic planning issues and economic development.

“But importantly for the sector, I have also worked in regulation and know what good regulation looks like to achieve a vibrant and confident market.

“We have a wealth of property experience at TPO and no one person will have all the technical experience to cover all our jurisdictions, but with the breadth of my wider background I will bring a new perspective and I don’t doubt I will be able to add value.”

Read our full interview with Rebecca Marsh in the next issue of The Negotiator magazine.

October 21, 2020

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