Franchise estate agency chain Hunters has revealed details of its new national qualifications, which it claims are the first to be created by an estate agency for its staff.
Called the Hunters National Qualifications (HNQs) each of the six different courses are delivered through both classroom training and e-learning via the company’s Training Academy platform. The qualifications will be recognised by both the NAEA and ARLA, and those achieving the HNQs will then be able to join the organisations.
“There are still far too many stories in the media about rogue estate agents; we aim to set industry standards by ensuring all our staff are trained to their best ability, which we hope our peers will follow,” says Glynis Frew, Managing Director of Hunters Property Group (pictured, left).
New and existing Hunters employees are now able to attain three different levels of qualification in either sales or letting. The highest is an HNQ Award, the middle rung an HNQ Certificate and base qualification an HNQ Diploma.
Staff progress through each qualification in three steps or levels and, unusually, the training is linked to their work practices and uses Hunters’ software to ensure they are applying their training correctly at a branch level.
The first Hunters member of staff to get qualified using the system is Ryan Almond (pictured, right) from Hunters franchise in Horsforth, Leeds, who says “it’s given me much more confidence in my role as Negotiator and I’m looking forward to being able to progress to the next level of training”.
Ryan’s manager, Horsforth franchise partner Jonny Malkinson, says the HNQs help his business stand out from the competitors and that he wants “to be the first branch across the Hunters network to have all our staff complete one of the new qualifications”.
Hunters, which opened its first franchised branch ten years ago, now has a network of over 180 branches across the UK including London, Oxford, Norwich, Middlesbrough and Manchester.