Centralised approach to lettings management

Independently owned estate agency group, Spicerhaart, is continuing its lettings expansion programme with the establishment of a new Operations Team.

Remotely based from Cardiff to Colchester, and Birmingham to Brighton, the new team is responsible for all operational systems and procedures, as well as compliance. The team is part of a wider restructure, recently announced, which includes giving Property Management equal weighting to Residential Lettings, as well as bringing in additional home-working Partners, who are focused on building long-lasting relationships with landlords and tenants. “What we’re doing is different to other large lettings businesses, centralising our operations and compliance, enabling our lettings and property management specialists to get on with their job,” explained Operations Director Kelly-Anne Flynn.

She added: “A fully remote Operations team means that we have been able to attract some of the best quality talent and are agile enough to be in amongst our network, identifying challenges and opportunities from the coal face.

“Centralising this support has enabled our Lettings and Property Management specialists to focus on providing the best service to our customers and we are already seeing some record breaking results.”

Spicerhaart Lettings Managing Director, Satwant, Basi said: “Our Operations Team is the glue that binds everything together. They are people with industry and subject matter experience, working in innovative ways to move our business forward. They have made exceptional progress as we continue towards achieving our ambitious target of 50,000 managed units.”