Independent Yorkshire estate agent, Dacre, Son & Hartley, has promoted Laura Nicholas to head of its customer services centre.

Laura joined Dacres in 2015 as a customer services representative and is also a qualified mortgage advisor, which further enhances her understanding of the property market.

In her new role, Laura will lead the customer services team who work with clients at all stages of their property journey. She will also provide internal training across the firm’s 21 offices, throughout West and North Yorkshire, on best practice requirements and software systems.

Laura said: “Few estate agents have a dedicated customer services centre, but it’s vital to always be on hand for clients at what can be a stressful time. As a team we pride ourselves on being there to offer all types of help and advice to keep their sale or purchase on track and running smoothly. We’re also there to support our colleagues across our 21 offices, which ultimately makes their lives easier and helps them deliver the best results for clients.

“I’m really pleased to receive this promotion and look forward to continuing to build on the high standards of service that Dacres is renowned for.” Patrick McCutcheon, head of residential at Dacre, Son & Hartley, said: “Laura always goes above and beyond to make sure that we are in constant contact with buyers and sellers.”