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Outsourcing

“We take a pretty dim view of outsourcing,” said Marc von Grundherr, Lettings Director at London-based Benham & Reeves. “Yes, it’s cheaper, but a good local agent who is on the ground is often far more effective than a management factory.” Von Grundherr said that he prefers to use an in-house managing agent as they can physically visit a property to check the status of the home, assess what needs doing in person and ensure the right person for the job is hired. “Outsourcing is cheaper, but a good local agent who is on the ground is often far more effective than a management factory.” Marc von Grundherr Benham & Reeves “We recently had an instance where a shower was leaking quite badly,” he added. “To call a plumber to sort it out could have cost the landlord hundreds. Our property manager went round, took one look at it and recognised that one of the door seals were cut too short. She popped to a DIY shop, bought a new strip for 50p and popped it on. I doubt an outsourced property management firm with a call centre up in Glasgow, for example, would have been able to do the same.” To some, the prospect of earning a property management fee of around five per cent in addition to their standard letting fee will appeal; but this…