Priestley’s Estate Agency, established in 2010 in Yorkshire, has opened a third branch in Shipley, Bradford and aims to open two more in Harrogate and York in the next 12 months.
They say that opening virtual and serviced offices as opposed to shops creates interest without massive overheads. Hiring apprentices and promoting within adds to the winning formula for expansion and growth.
The business integrates a ‘family ethos model in all aspects of service’. Priestley’s Regional Manager Samantha Tetley says, “You have to love what you do to succeed and create relationships with clients on a personal level. Corporate organisations can fall into the trap of expanding too quickly, losing the personal touch. Tenants, landlords, vendors, and purchasers can contact our business 24/7. I regularly meet clients to make sure they are happy and my colleagues are like my family – that environment resonates through our service to clients.”
Priestley’s manages 700+ rental properties across Yorkshire and continues to expand its sales portfolio. Director, James Priestley believes they have the winning formula, “We have the best atmosphere across all our branches, our priority to ensure our team is happy. When the team is happy, clients are happy”.