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Purplebricks still offering its money-back guarantee… for a few more days

The agency says the guarantee is available although it has been taken off the website.

David Callaghan

Purplebricks has moved to clarify the early withdrawal of the money-back guarantee from its website.

The agency says the offer is still available at present, but will go as earlier promised by Monday, 25 July.

“The money-back guarantee will still be available until July 25 as we have stated previously. However, promotion of it is being phased out,” a spokesperson said.

The guarantee disappeared from the ‘selling’ page on the Purplebricks website, five days early, and it now only features information about its fixed fee prices.

helena marstonCompany CEO Helena Marston, (pictured) said at the time it was revealed the guarantee was being dropped, that it would help field agents to focus on the fixed fees Purplebricks offers when talking to customers.

With immediate effect

In another development, Purplebricks announced, in a statement to the London Stock Exchange, a change on its board “with immediate effect”.

A representative of major shareholder Axel Springer, Dr Stephanie Casper, is stepping down as a non-executive director to be replaced by Ait Voncke.

A spokesman for Purplebricks said: “Dr Caspar is leaving Axel Springer. As Axel Springer has a 26.5pc holding in Purplebricks it is has board representation, and Mr Voncke is taking Dr Caspar’s place. This is a normal procedure and good corporate governance.”

Voncke joined AVIV Group, which is Axel Springer’s online classifieds offering for real estate, as CEO in January 2021.

July 22, 2022

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