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When you’re smiling…

Nathan Emerson
Link to Mentoring feature

Taken back to a memory of himself as a young negotiator, by the plight of a struggling client, Nathan Emerson recounts the tale of a door slammed in his miserable face…

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The neighbour from hell

Rebecca Marsh
Link to The Property Ombudsman

Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.

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Stop, look, reflect, and celebrate!

Nathan Emerson
Link to Mentoring feature

As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.

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Criminal negligence

Rebecca Marsh
Link to The Property Ombudsman

The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.

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Timber!?

Rebecca Marsh
Link to The Property Ombudsman

Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.

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Paying twice

Rebecca Marsh
Link to The Property Ombudsman

A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.

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