Complaint The tenant said that, when agreeing the let, he queried parking arrangements with the agent who said he would have use of the driveway. At the tenant’s request, this was noted…

Rumour or reality, agents can’t ignore the possibility of a mandatory property qualification, says Lisa Isaacs. We answer your most-asked RoPA questions.

Lettings is not just about winning an instruction. Nor is it just about finding tenant. There is much more to it than that – and Frances Burkinshaw is worried.

In this case, The Property Ombudsman (TPO) Katrine Sporle was asked to review a complaint from buyers concerning two issues with a property: access and attic bedrooms.

The Property Ombudsman (TPO) Katrine Sporle reviews a complaint from a landlord concerning an agent saying a tenant had paid the deposit, when no deposit had been paid.

The Property Ombudsman (TPO) Katrine Sporle, was asked by potential buyers to review a case concerning the marketing of a property.

The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed…

The Homes (Fitness for Human Habitation) Act 2018, says Jane Dockeray, PSL Counsel at Hogan Lovells, provides a real and achievable direct route of redress for tenants living in substandard conditions.

A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…

Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years…