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Parking spaces – where to draw the line

Katrine Sporle
Link to The Property Ombudsman feature

Complaint The tenant said that, when agreeing the let, he queried parking arrangements with the agent who said he would have use of the driveway. At the tenant’s request, this was noted…

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Getting ready for RoPA

The Negotiator
Link to Staff Training feature

Rumour or reality, agents can’t ignore the possibility of a mandatory property qualification, says Lisa Isaacs. We answer your most-asked RoPA questions.

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New-home happiness skids off the tracks

Katrine Sporle
Link to The Property Ombudsman

The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed…

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Raising living standards in rented homes

Jane Dockeray
Link to rental redress feature

The Homes (Fitness for Human Habitation) Act 2018, says Jane Dockeray, PSL Counsel at Hogan Lovells, provides a real and achievable direct route of redress for tenants living in substandard conditions.

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Poor communication can cost…

Katrine Sporle
Link to The Property Ombudsman

A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…

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A tenant’s home is, indeed, their ‘castle’

Katrine Sporle
Link to Katrine Sporle

Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years…

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