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New-home happiness skids off the tracks

Katrine Sporle
Link to The Property Ombudsman

The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed…

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Raising living standards in rented homes

Jane Dockeray
Link to rental redress feature

The Homes (Fitness for Human Habitation) Act 2018, says Jane Dockeray, PSL Counsel at Hogan Lovells, provides a real and achievable direct route of redress for tenants living in substandard conditions.

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Poor communication can cost…

Katrine Sporle
Link to The Property Ombudsman

A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…

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A tenant’s home is, indeed, their ‘castle’

Katrine Sporle
Link to Katrine Sporle

Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years…

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Deposits are deposits!

Katrine Sporle
Money image

"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they…

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Nightclubs and niggles

Katrine Sporle
Nightclub image

A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...

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Selling a rental property

Katrine Sporle
Estate agent with buyers image

"A landlord, who wanted to sell his rental property, complained to The Property Ombudsman about two issues: the estate agent’s viewing arrangements and their financial evaluation of the buyer, reports Katrine Sporle,…

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