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Big headlines slow sales

Kate Faulkner
House price headline image

Designs On Property tracks and summarises the property indices. Kate Faulkner says, “Worrying headlines about huge job losses, coupled with little change to income versus inflation, people can be easily spooked and…

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Right to refund

Katrine Sporle
Calculating the cost image

"A buyer paid a reservation deposit and a buyer’s premium but the sale did not go ahead, so should the agent repay the fees? Katrine Sporle, The Property Ombudsman supported the claim…

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Terminating sole agency agreements

Katrine Sporle
Tearing up the agency agreement image

COMPLAINT A case that The Property Ombudsman was asked to review came from a seller concerning the agent’s estate agency agreement. The seller believed that the terms and conditions within the agreement,…

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Redress scheme changes afoot

Katrine Sporle
Dispute Resolution document image

The Property Ombudsman (TPO) has been resolving consumer disputes with property agents for 27 years. Now the Government has launched a consultation that could lead to a single ombudsman for the whole…

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Reputational Damage

Adam Walker
Students unpacking boxes image

"Every year, over 200,000 students rent a house for the first time. For most, says Adam Walker, it is their first experience of dealing with a letting agent and all too often…

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Cold snap decisions

Frances Burkinshaw
Snow on street image

Lessons learnt following the Beast from the East? How did you – and your landlord and tenant clients – fare during the UK’s worst weather for decades? says Frances Burkinshaw

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Finger on the pulse of property prices in Q1.

Kate Faulkner
Finger on the property pulse image

Designs on Property tracks and summarises the property indices. Kate Faulkner says, “The agent who is able to reassure the seller that they know exactly what’s happening in their local market is…

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How long should it take to fix a window?

Katrine Sporle
Window cleaner image

"Was a damaged window frame the result of poor maintenance or was the window cleaning contractor being framed?" asks Katrine Sporle, The Property Ombudsman.

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Mindfulness in business

Adam Walker
Business training message image

"Grant me just a single ‘if only’ and I would probably be a billionaire by now.” says Adam Walker, but let’s not drown in a sea of regret and disappointment about the…

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