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Handling complaints

The Negotiator

7th June 2012 821 Views

As The Property Ombudsman I see many complaints referred to me because the complainant feels, justifiably or not, that the agent has not understood or addressed their concerns in the manner they…

Great expectations

Christopher Hamer, The Property Ombudsman

22nd March 2012 647 Views

Suggesting a value to put on a property can be minefield, says Chris Hamer, The Property Ombudsmsan.

Take care with vulnerable customers

Christopher Hamer, The Property Ombudsman

29th January 2012 1,250 Views

Take care with vulnerable customers, says Christopher Hamer, The Property Ombudsman.

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Chris Arnold andsothestorybegan on Copy Clinics: ‘It’s time agents stopped using ‘well appointed’ and other clichés’Writing property descriptions isn't marketing - it's art. It's expression, feelings, emotion, tone and style. Here's the…
Andrew Stanton CEO Proptech-PR Real Estate Influencer & Journalist on BREAKING: Industry giant Leaders Romans Group sold to private equity firmAs Bowmark put it, 'The exceptional calibre of LRG’s people, and its focus on service excellence through digital transfo…

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