Rebecca Marsh, The Property Ombudsman, investigates a complaint over the selling a high-rise building with cladding issues.

Going once, going twice, going to Rebecca Marsh, The Property Ombudsman, to sort out an argument over an auction fee.

Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.

The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.

Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.

The Property Ombudsman, Rebecca Marsh, addresses a complaint about an agent deducting money from the rent to cover the costs of Covid.

A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.

According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.