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Redress

The shadow of Grenfell

Rebecca Marsh
Link to The Property Ombudsman

Rebecca Marsh, The Property Ombudsman, investigates a complaint over the selling a high-rise building with cladding issues.

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The neighbour from hell

Rebecca Marsh
Link to The Property Ombudsman

Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.

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Criminal negligence

Rebecca Marsh
Link to The Property Ombudsman

The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.

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Timber!?

Rebecca Marsh
Link to The Property Ombudsman

Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.

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Paying twice

Rebecca Marsh
Link to The Property Ombudsman

A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.

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No sale, no fee – no way!

Rebecca Marsh
Link to The Property Ombudsman

According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.

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