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Redress

New-home happiness skids off the tracks

Katrine Sporle
Link to The Property Ombudsman

The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed…

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Poor communication can cost…

Katrine Sporle
Link to The Property Ombudsman

A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…

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A tenant’s home is, indeed, their ‘castle’

Katrine Sporle
Link to Katrine Sporle

Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years…

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Deposits are deposits!

Katrine Sporle
Money image

"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they…

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Nightclubs and niggles

Katrine Sporle
Nightclub image

A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...

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Selling a rental property

Katrine Sporle
Estate agent with buyers image

"A landlord, who wanted to sell his rental property, complained to The Property Ombudsman about two issues: the estate agent’s viewing arrangements and their financial evaluation of the buyer, reports Katrine Sporle,…

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Fraudulent tenant references

Katrine Sporle
Italian passports image

"A landlord was concerned about the referencing of one particular tenant. He believed that the application was likely to be fraudulent and sought compensation from the agent, reports Katrine Sporle, The Property…

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Understanding the terms of an agency agreement

Katrine Sporle
Property buyers image

"Having signed a 16-week sole agency agreement, a sale was agreed but fell through and the sellers' niece bought the property. The agency charged the sellers the full commission. Unacceptable, says Katrine…

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