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Redress

Paying twice

Rebecca Marsh
Link to The Property Ombudsman

A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.

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No sale, no fee – no way!

Rebecca Marsh
Link to The Property Ombudsman

According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.

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No kidding?

Rebecca Marsh
Link to The Property Ombudsman feature

When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.

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The case of the leaky loo

Rebecca Marsh
Link to The Property Ombudsman

When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.

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When is an HMO not an HMO?

Katrine Sporle
Link to The Property Ombudsman

...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.

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Where’s my deposit?

Katrine Sporle
Link to The Property Ombudsman feature

Katrine Sporle, The Property Ombudsman, adjudicates on a case of the non-return of an ‘unprotected’ deposit.

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Looking back and moving forward

Katrine Sporle
Link to The Property Ombudsman

Property Ombudsman, Katrine Sporle looks back at how the property redress sector has changed during her five-year term and what she believes the future looks like for agents and her successor, Rebecca…

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The sign, the wait and the wardrobe

Katrine Sporle
Link to The Property Ombudsman

Katrine Sporle of The Property Ombudsman reviews two cases of agents who, their clients alleged, let them down, during selling and buying.

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