Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.

The Property Ombudsman, Rebecca Marsh, addresses a complaint about an agent deducting money from the rent to cover the costs of Covid.

A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.

According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.

When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.

When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.

...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.

Katrine Sporle, The Property Ombudsman, adjudicates on a case of the non-return of an ‘unprotected’ deposit.