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Redress

Be clear on selling fees

Katrine Sporle, The Property Ombudsman

Selling a property to a tenant? Be very clear about the fees,” says Katrine Sporle, The Property Ombudsman.

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Student lets can be a minefield, tread carefully

Jane Erskine, Casework Director, The Property Ombudsman
Student lets minefield image

All letting agents will want to ensure that, when instructed by a landlord, they comply with the applicable legal requirements and the obligations set out in the TPO Code of Practice. However…

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Multi-agency fees and fairness

Christopher Hamer, The Property Ombudsman
piggy bank multiple agency fees image

This case study concerns a dispute referred to The Property Ombudsman (TPO) from a seller complainant concerned about the fee that the agent (Agent 1) charged upon the sale of the property.…

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Commission disputes

Christopher Hamer, The Property Ombudsman

Avoid commission disputes: remember that only one fee is payable,” says Christopher Hamer, The Property Ombudsman.

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