Avoid commission disputes: remember that only one fee is payable,” says Christopher Hamer, The Property Ombudsman.

HOUSING PRICES RISE MORE UNDER TORIES… GENERALLY Home prices have increased twice as fast under a Conservative Government since 1970, at an average of 19 per cent per year compared to Labour’s…

Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC Alternative Dispute…

The Complainant (the potential buyer) was initially shown around the property (a flat) by the Seller following the Agent failing to attend the appointment. Shortly after, she made an offer via the…

Christopher Hamer, the Property Ombudsman, says agents need to verify a cash buyer’s status.

Christopher Hamer, The Property Ombudsman.

Over the years, I have received a number of complaints about agents, often instructed on a tenant find only basis, who have not forwarded the tenant’s deposit to the landlord, as they…

A number of queries have been referred to my office in recent months by landlords, with the unfortunate situation that their tenant had died during the tenancy. As landlords they were unsure…