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Redress

Not happy, not paying!

Chris Hamer, The Property Ombudsman

Chris Hamer (left), The Property Ombudsman, discusses agents, commission fees and legal action. A feature of many sales complaints referred to me is the seller’s belief that the commission fee should be…

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Guide to cancellation of contract regulations

Christopher Hamer, The Property Ombudsman
Ombudsman image

THE CANCELLATION OF Contract Regulations (CCRs) came into force in October 2008, but there is still a lack of understanding of their implications. Trading Standards enforce the regulations and any offence carries a…

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Letting a home that is For Sale

Christopher Hamer, The Property Ombudsman

Early warning? When do you tell the tenant that the landlord is selling the property? Chris Hamer, the Property Ombudsman, advises.

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Landlord’s intention to sell obligations

Christopher Hamer, The Property Ombudsman

I have recently seen an increase in complaints by tenants alleging that the letting agent was aware of their landlord’s intention to sell the property but had neglected to make them aware of these intentions. Obviously,…

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Home sale free-for-all!

Christopher Hamer, The Property Ombudsman

Changes to the rules on selling homes could mean that buyers have little protection when using online intermediaries.

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Protecting student deposits

Christopher Hamer, The Property Ombudsman

Anyone living in a university city will be aware of the yearly transition of first year students from halls of residence to privately rented accommodation for the remainder of their studies. Not surprisingly, my office receives an increased…

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