All agents must, by law, register with one of the three approved property redress schemes – and the system has just been strengthened, so read on.

"Communication is child’s play these days, so keep in touch with your clients", says Katrine Sporle, The Property Ombudsman.

The value of awards that The Property Ombudsman Service (TPOS) told agents to pay disgruntled customers tripped over £1 million for the first time last year...

Switching utility providers without the tenant’s agreement can trigger a major storm, says Katrine Sporle, The Property Ombudsman.

"Viewing a property is one thing, noting noise levels is another,” says Katrine Sporle, The Property Ombudsman.

"Home sweet home… but not with noisy neighbours,” says Katrine Sporle, The Property Ombudsman.

"An Englishman’s home is his castle… don’t go taking liberties with your marketing…” says Katrine Sporle, The Property Ombudsman.

Unfortunately, being in the oldest profession in the world does not make a model tenant… says Katrine Sporle, The Property Ombudsman.