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Redress

In The Red

Katrine Sporle
Rent arrears image

When a tenant doesn’t pay the rent, is it really the letting agent’s fault? Not necessarily, says Katrine Sporle, The Property Ombudsman.

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Liability for search results

Katrine Sporle
Property search map image

What if a search fails to mention land earmarked for a new town, asks Katrine Sporle, The Property Ombudsman?

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Is the customer always right?

Joanne Christie
Agent not wrong image

Redress schemes exist to safeguard consumer rights, but, says Joanne Christie, the agent is not, you’ll be pleased to hear, always in the wrong.

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Performance fees

Katrine Sporle, The Property Ombudsman
Performer image

If an agent intends to charge a ‘performance fee’ it must be clear before he goes on stage, says Katrine Sporle, The Property Ombudsman.

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Selling retirement property

Katrine Sporle, The Property Ombudsman
Retirement property image

Take great care when selling retirement property, to avoid accusations of neglect, says Katrine Sporle, The Property Ombudsman.

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Moving in

Katrine Sporle, The Property Ombudsman
Professional cleaning image

Moving in: make all the arrangements crystal clear or it can reflect badly on you, says Katrine Sporle, The Property Ombudsman.

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