The weekend has always been every agent’s nightmare when a sale is going through the final stages as conveyancing solicitors down tools for a – probably – well-earned rest.
But that is set to change in Scotland after a conveyancing firm announced that it is to begin a seven-days-a-week service to help buyers gain the competitive edge.
Unlike other conveyancing firms including those in England and Wales that offer online case tracking and call-centres over the weekend, Edinburgh and Glasgow-based Gilson Gray says it will offer a full service including ‘live’ partners on hand to give advice.
Weekend legal advice is a key differentiator in Scotland. There solicitors are the first port of call for buyers hoping to make an offer and, therefore, waiting for a whole weekend for their offices to open can be a disadvantage.
Gilson Gray’s service will be offered to private purchasers at first before being rolled out to housebuilders, developers and mortgage brokers, who will be able to help their customers get ready to buy a property faster.
“Traditionally, people look at a range of properties over the weekend and if they see one, they have to wait until the Monday to contact their solicitor – and by the time they have tracked them down, discussed its merits, agreed a price and submitted a formal offer to the sellers, it could be late in the day or even into the Tuesday,” says Debbie McCathie of Gilson Gray (pictured, left).
“Client expectations are changing – with people rightly expecting high levels of service, although solicitors-estate agents have been inclined to stick with traditional way of doing things
“Our seven-days-a-week conveyancing service typifies Gilson Gray’s drive to challenge convention – to seek new and imaginative ways to improve the service to clients. We see no value in providing a similar service to everyone else, simply because that’s the way it has always been done.