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Software plays a crucial role in an estate agent’s business – are you up to speed with the latest innovations? Marc Da Silva reports.

Tlatest_software_solutionsechnology forms a crucial part of an estate agency business, so software providers regularly implement a wide range of improvements to their platforms to help the successful estate agency. But technology is a fast moving industry, so I asked the main software suppliers about their latest innovations.


Through effective and slick automation the Acquaint CRM software helps agents win instructions, forge relationships and retain clients, allowing more time to concentrate on clients and building business.

fiona_frost_acqaint_jpgFiona Frost, Sales Manager, says, “The team of Software and property specialists at Bright Logic provides a fully integrated software package for Lettings and Estate Agents. Robustly designed using the latest technologies Acquaint seamlessly handles your Residential and Commercial Sales & Lettings, Property Management, Contact Management, Marketing, Social Media, Portal uploading, Diary, Statements and Client Accounting.

“It offers amazing value for money whilst giving you the bespoke control you need to manage and grow your property business.”


Dezrez: Next generation software.

Dezrez, established 15 years ago, offers Rezi, an API software which seamlessly links into existing systems and workflows. It has the capability to effortlessly streamline functionality to exacting needs. Because it offers a gateway to industry partner apps, the software can be customised around growing business needs with minimal disruption.

kristina_grimes_dezrezRezi removes information that is not required for decision making to focus on specific insights and details. Accessible from any device and automated to reduce administrative workloads, agents can be confident in any competitive or client scenario, even if they are not in the office.

Kristina Grimes, Dezrez Sales Director, commented, “We are driving the next generation of elegant, agile and intuitive technology to help our customers become untouchable by their competitors. Rezi is a way to take control and future-proof their business affordably without the technical headache.”

Estates IT

Estates IT: any time, any place, any device.

Estates IT has been constantly developing its PCHomes Software Solution for estate and letting agents since it was established in 1996.

The most recent product PCHomes Plus cloud-based software provides a full virtual office online with Outlook, Word and Excel as well as PCHomes.

The fully integrated system allows estate agents to logon to virtual office software from anywhere with an internet connection; providing a fully configured office environment. The programme allows agents to send and receive emails, write letters, send texts, check their diary and manage their business, on almost any platform.

nick-hubbard-estates-it-sof“Our cloud product, which includes Microsoft Office, allows agents to data-share as it uses a remote desktop that can be accessed anywhere in the world,” said Nick Hubbard of Estates IT Limited. “We aim to be an estate agent’s total IT, admin and marketing solution provider,” he added. “We build high quality, cost-effective websites, host emails and provide network support as well as train and support your staff on our fully featured sales, lettings and property management software.”


ETSOS launched ‘Compliance in a Box’, to remove the hassle and risk faced by agents from the Consumer Protection and Anti-Money Laundering Regulations.

This is a quick and easy online process that enables agents to collect, collate and distribute the information they are now required to gather and provide about vendors and their property, easily and cost effectively.

ben-robinson-etsos-softwareCombining this into their online platform alongside their ancillary product ordering and Quotation and Referral System (QRS), the ETSOS system allows agents to maximise revenues and regain control of their time.

“Our online platform, including Compliance in a Box, stops agents having to spend valuable time on ancillary tasks and allows them to get back to their core, revenue generating activities,” said Ben Robinson, Head of Estate Agents division at ETSOS.”

Property Software Group

Property Software Group (PSG) is one of the leaders in supplying property software to estate and letting agents, with key brands including leading cloud-based property software products Alto and Jupix, as well CFP, Vebra and Core.

Jupix is a first-class unified system that connects front and back office systems. Mark Goddard Property Software Group

Released in 2013, Alto offers a highly intuitive interface, intelligent reports and seamless property marketing.


Jupix supports agency growth.

Mark Goddard

Jupix, which is used by thousands of estate and letting agencies across the UK, is a first class unified system that connects your front office with your back-office systems. Supporting the ongoing growth of agencies, Jupix delivers leading sales, lettings, property management and accounting software all under one innovative system.

“CFP prides itself on delivering accredited property management and accounting software to lettings experts, While Vebra and Encore, are renowned for delivering expert desktop estate agency software for over two decades,” said Mark Goddard of Property Software Group.


Qube Sales, Lettings and Management software, Qube SLM, manages the sales process life cycle, from marketing the property to deal closure, making it easier for agents to manage viewings, stay on top of legal requirements and oversee the transaction through exchange to completion.

The software also produces comprehensive reports giving agents valuable intelligence to inform their business strategy. These reports provide information on wide ranging aspects of the agent’s approach, from how the properties are marketed and which portals are most effective, to property management and accounting.

trevor-youens-aspasia-softwTrevor Youens, Managing Director of Qube SLM, said, “So many agents miss out on recommendations and repeat business – so important for success in the industry – due to failing to carry out the basics, such as not keeping on top of the process, not chasing the different parties involved at the right time and so on. Our software allows agents to manage the entire sales cycle in a cloud-based system that can be accessed anytime and anywhere, ensuring each task is carried out at the right time.”


Reapit, the software of choice for many of the top estate agents, offers a CRM platform, RPS, which has over 18,500 users worldwide, including the likes of CBRE, Jones Lang LaSalle, Knight Frank and Savills. Established in 1997, they are a tried, tested and trusted provider that delivers a unique service to every client.

simon_whale_director_reapit“RPS is cloud-based and offers significant benefits to multi-office agencies by providing a truly integrated solution across sales, lettings, property management, client accounts, auctions and rural,” said Simon Whale, Director at Reapit. He added, “Through working closely with our high quality client base, we have applied their best practices and designed a solution that helps in maximising the profitability of every transaction via its 360-degree view of customer relationships, that assists in winning new business through its dynamic prospecting capabilities such as the vendor referral tool and Applicant Importer and that creates greater efficiency through work-flow technology and integration with the industry’s leading suppliers.”

On-going training plus dedicated account management and support are provided by Reapit to sales agents, administrators and principals.


Rentman’s estate agency software, available as a desktop or cloud solution, can be fully integrated with Rentman’s letting and management package giving the user a seamless experience with unified functionality.

Rentman provides all the tools that any up-to-date estate agent needs to keep ahead of the competition, including instant uploads to their website and property portals, sales pipeline tracking, applicant and property matching and mailing.

The software not only produces a complete range of documents as letters or emails but also automatically creates copies and logs histories.

gary_whittaker_rentman_direGary Whittaker, Director at Rentman, commented, “Our software will track an agent’s every move from applicant or vendor enquiry through the sales pipeline, from the moment an offer is  received through to completion and invoicing.”

Whether agents opt to purchase or rent Rentman’s product, they gain daily access to a fully trained telephone, email and remote access support which includes upgrades to the software. www.rman.co.uk

Resource Techniques

Resource Techniques makes life easier.

Resource Techniques, which has been supplying estate agents with technology since the 1980s, offers RTLive.

The cloud-based CRM (Client Relationship Manager) system, is people-centric, enabling the user to establish and maintain an ongoing relationship with individuals over many years, as it focuses on storing an individual’s details open-endedly, including a comprehensive record of their dealings with an agency and their full property history and consequent changing needs; from renting and buying to selling and letting.

dean_webb_resource_techniquRTLive is feature rich offering; Full Internet Browser Technology, Integrated Sales Management/Progress System, Integrated Dynamic Office Diary, Email Output in HTML Graphic Format, Full Integration with MS Word, Wizard driven data entry systems, one touch property matching, as well as allowing multi-office firms to automatically share properties and applicants between all offices. “Our software system is designed to make life easy for busy estate agents, and to help agents establish more profitable long term client relationships,” said Dean Webb, of Resource Techniques.


VTUK has spent considerable time consulting with property professionals in all areas and have applied their advice in the design of a system that maximises sales, speeds up work flow and encourages best practice, but above all help agents gain more instructions and grow their business.

In providing all of the functionality you would expect from an enterprise level system, VTUK’s software, Aquarius, ultimately aims to serve customers and to help people move by delivering quality communication while keeping administration to a minimum.

Aquarius is a simple to use but powerful business solution that works in tandem with first class customer care.

Peter Grant

“We believe simplicity helps every member of your staff to focus on people rather than technology – meaning that the “computer says YES!” said Peter Grant, Chief Executive of VTUK.

He added, “We will ensure that your staff can deliver time and time again, with no opportunities missed. Aquarius is the platform to guarantee your success with minimum overhead.” www.vtuk.com

May 5, 2015

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