Salisbury-based The Property Ombudsman (TPO) has promoted its Casework Director Jane Erskine to the role of Deputy Ombudsman and launched a new online portal to enable agents and consumers to review cases as…
Read MoreLiability for search results
What if a search fails to mention land earmarked for a new town, asks Katrine Sporle, The Property Ombudsman?
Read More‘Auctions must be accurate on the internet’ says Ombudsman
Telephone bidding at auction may seem easier, but it brings extra responsibilities to both the buyer and the agent, says Katrine Sporle, The Property Ombudsman.
Read MoreWelsh agents not displaying fees despite TPO enforcement letters
As the deadline for agents to get licensed with Rentsmart Wales passes, Welsh agents will be aware it is not the only organisation trying to police them. The Property Ombudsman late last month said…
Read MoreAre Swansea and Dorset agents worst at displaying letting fees?
The Property Ombudsman Katrine Sporle has revealed that the enforcement letters sent to TPO member agents in Dorset and Swansea last week requiring them to prove they are clearly displaying fees details…
Read MoreIs the customer always right?
Redress schemes exist to safeguard consumer rights, but, says Joanne Christie, the agent is not, you’ll be pleased to hear, always in the wrong.
Read MoreProperty Ombudsman expulsions
The Property Ombudsman expulsions continue as four agencies feel the wrath of the largest residential estate agency Ombudsman. Four separate estate and letting agents have been expelled from membership of The Property Ombudsman…
Read MoreTrading Standards backs TPO stance on portal juggling
The National Trading Standards Agency Estate Agency Team (NTSEAT) has waded into the issue of portal juggling with a resounding thumbs up for The Property Ombudsman’s imminent changes to its guidance. James…
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