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The five Cs of decision making

Julian O'Dell
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“Things are really challenging – I need to make some tough decisions regarding staff.  Any tips on successful decision making?”

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Raising standards to protect your future

Julian O'Dell
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“Dear Julian, I never thought to send in my own dilemma for your consideration until now. It is simply that we need to raise the bar, we are struggling! Help!”

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Motivating the troops

Julian O'Dell
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“My staff members are finding the going very tough at present with the uncertainty in the market having a negative impact on activity. I’m finding it hard to keep them motivated...

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The gradual erosion of selling skills

Julian O'Dell
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My staff members are all hardworking and well-intentioned but I think they need to develop an edge and to become salespeople rather than order takers...

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Don’t bury your head in the sand

Julian O'Dell
Burying head in sand image

“Our dilemma is this: we are finding the going extremely tough. Frankly, I’m not sure there is enough business to sustain the number of estate agents in our area through to the…

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Maintaining positive relationships with vendors

Julian O'Dell
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"The market has slowed in terms of sales activity and we are experiencing vendor clients getting edgy and disgruntled about lack of viewings. What is the best way to deal with this…

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The value of self-awareness

Julian O'Dell

JULIAN SAYS: Without seeing your valuers in action, it is difficult to assess where they go wrong. However, I can take an educated guess at the traps they fall into. This guess…

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