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Training

Maintaining positive relationships with vendors

Julian O'Dell
Agent vendor advice image

"The market has slowed in terms of sales activity and we are experiencing vendor clients getting edgy and disgruntled about lack of viewings. What is the best way to deal with this…

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The value of self-awareness

Julian O'Dell

JULIAN SAYS: Without seeing your valuers in action, it is difficult to assess where they go wrong. However, I can take an educated guess at the traps they fall into. This guess…

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Understanding the client journey

Julian O'Dell
Agent with clients image

We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!

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Working as a team

Julian O'Dell
Mick Jagger image

"I run an independent estate agency and have got closer to the coalface as my team is finding things tough.They are working hard but as a group of individuals rather than as…

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Agent ‘trustability’

Julian O'Dell
Trusting the agent image

"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to…

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People buy people

Julian O'Dell
Working with ideas image

"I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."

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