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Training

Fit for the job?

PROPERTYdrum

For most people buying a property is the single largest transaction that they will ever make. It is an exciting time but it can be stressful for too – for all parties…

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Get ready for the challenges ahead

Julian O'Dell

"I’ve started to witness a slowing in general sales activity over the past few weeks. I recognise that we need to sharpen our approach – what areas should I concentrate on first?"

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Referrals

Julian O'Dell

"We have been so busy selling that we’ve taken our eye off the ball on some associated income streams, such as mortgage and conveyancing referrals..."

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Effective communication

Julian O'Dell

"I am constantly frustrated by my staff failing to listen properly – not just to me but to customers and clients too. Tips on resolving this issue would be welcome."

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Time management

Julian O'Dell

"I am struggling with the volume of my workload and I have noticed that my staff are too. We are really not managing our time very well. What can I do?"

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Practice makes perfect

Julian O'Dell

"The market is tightening up just a little and we need to ensure we do not lose momentum and market share to our competitors. Any ideas to give us an edge?"

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Property doctor: how to refocus a team

Julian O'Dell

JULIAN SAYS: During my first week in estate agency in 1983, I attended a training course on how to refocus a team which covered the basic skills required for my new role…

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