"My staff tend to fire emails at their applicants when new properties come onto the market but I am keen for them to actually pick up the phone...."

"With a decreasing number of instructions coming onto the market, we are finding it harder than ever to maintain and increase stock numbers..."

"There are already too many agents in our town; we now have ‘online’ businesses creeping in. We get a fair few valuations but don’t always win the business. Advice appreciated."

"The most experienced person in my team treads a fine line between confidence and arrogance. How can I make sure he stays the right side of that line?"

"The market remains very mixed where we are. Brexit and elections don’t help! Any tips on making the best of a potentially challenging remainder of 2017?"

"The younger agents in my team sometimes fail to take control of conversations and activities, allowing clients to take the lead. Any tips on helping us resolve this issue?"

With challenging market conditions, we need our negotiators to make the best of every opportunity. What do you suggest as a next step?

"Whilst 2016 was a reasonable year, I sense that 2017 may be less favourable. What would your tips be to face up to a potentially challenging new year?"

"I’d like some ideas on training staff in how to get the best out of accompanied viewing appointments."

"Building trust is right up there as one of the most important goals, however, some of my team members are better at it than others. How we can improve?"