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Training

Commission schemes

Julian O'Dell
Team commission image

"I want to ensure our negotiators are hungry for spotting and converting every possible business opportunity. Is incentivising through commission the answer?"

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Challenging times for agents

Julian O'Dell
Customer service rating image

"With 40 per cent fewer properties on the market for sale now than last year, how do we deal with the challenge of low stock?"

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Customer loyalty

Julian O'Dell
customer loyalty image

"Client sometimes fails to come back to us when they are ready to move again. Any thoughts on how we might improve customer loyalty?"

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Maintaining clients

Julian O'Dell
customer loyalty image

"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"

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Embracing change and competition

Julian O'Dell
The Dilemma image

“I need to get my teams to recognise the threat from competitors and up their game, but I sense reluctance and complacency. Any thoughts welcome!”

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Building businesses to protect your future

Julian O'Dell
angry landlord image

"It is crucial that we build a client base of managed landlords, to create a ‘drip’ of income over a long term period. How can we increase this element of our business?"

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Time management

Julian O'Dell
time management image

"We are so busy in our offices that I sometimes feel as if we are all on the verge of being out of control. Time management is a real challenge. Help!"

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How to win business

Julian O'Dell

"Instructions continue to be tough to come by and we are scrapping for them against competitors who continue to undercut on fees. Any tips on winning this particular ongoing battle?

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