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Training

Standing out from the crowd

Julian O'Dell

"Stock is still a massive problem – can you suggest how we might increase our success in this area of our business?"

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Is it worth going in for awards?

Julian O'Dell
Awards celebration image

“I am thinking of entering for an industry award, as it would help us stand out from the crowd. Do you consider this to be a worthwhile use of time?”

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Making the best of your staff

Julian O'Dell
Disneyworld image

"Despite the challenging market, we are keen to be the market leaders in our town by the end of this year. Any tips for us to achieve that objective?"

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Commission schemes

Julian O'Dell
Team commission image

"I want to ensure our negotiators are hungry for spotting and converting every possible business opportunity. Is incentivising through commission the answer?"

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Challenging times for agents

Julian O'Dell
Customer service rating image

"With 40 per cent fewer properties on the market for sale now than last year, how do we deal with the challenge of low stock?"

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Customer loyalty

Julian O'Dell
customer loyalty image

"Client sometimes fails to come back to us when they are ready to move again. Any thoughts on how we might improve customer loyalty?"

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Maintaining clients

Julian O'Dell
customer loyalty image

"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"

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