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Training

Open house viewings

Julian O'Dell

"I have noticed some of my competitors hosting ‘open house viewings’. I would like to try to do the same but have no idea of the best way to go about them.…

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Managing client expectations

Julian O'Dell

“Many of our vendor clients seem to have their expectations raised about the price they will achieve or the likely speed of the sale. I would welcome your thoughts on how we…

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Overcoming objections

Julian O'Dell

"I am concerned about how my sales staff handle customers’ objections. I intend to run a training session with them – what should I include?"

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Vetting new applicants

Julian O'Dell

"My staff members are not finding out enough about newly registering applicants and not effectively sorting the ‘wheat from the chaff’. I’m keen to train them in this skill area. Tips please!"

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Handling fee enquiries

Julian O'Dell

"We miss opportunities and fail to convert some enquiries into market appraisals. I’d like to give my staff some pointers on this. Can you help?"

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