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The Dilemma

Agency Trainer Julian O’Dell helps agents sharpen their business skills
The Dilemma

The salespeople with an agenda

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"The younger agents in my team sometimes fail to take control of conversations and activities, allowing clients to take the lead. Any tips on helping us resolve this issue?"

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The Dilemma

Creating a good first impression

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"We are in need of more listings, but with strong local competition, fees are under huge pressure. We need to present an impressive image and back it up – but how?"

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The Dilemma

Time to delegate?

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As owner of the business, I have to fulfil the role of both valuer and team leader. This is is extremely challenging... Any thoughts?

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The Dilemma

Raising your game for 2017

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"Whilst 2016 was a reasonable year, I sense that 2017 may be less favourable. What would your tips be to face up to a potentially challenging new year?"

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The Dilemma

How to win business

"Instructions continue to be tough to come by and we are scrapping for them against competitors who continue to undercut on fees. Any tips on winning this particular ongoing battle?

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The Dilemma

Effective communication

"I am constantly frustrated by my staff failing to listen properly – not just to me but to customers and clients too. Tips on resolving this issue would be welcome."

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The Dilemma

Making the best of your staff

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"Despite the challenging market, we are keen to be the market leaders in our town by the end of this year. Any tips for us to achieve that objective?"

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The Dilemma

Maintaining clients

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"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"

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