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The Dilemma

Agency Trainer Julian O’Dell helps agents sharpen their business skills
The Dilemma

Confidence versus arrogance

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"The most experienced person in my team treads a fine line between confidence and arrogance. How can I make sure he stays the right side of that line?"

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The Dilemma

The salespeople with an agenda

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"The younger agents in my team sometimes fail to take control of conversations and activities, allowing clients to take the lead. Any tips on helping us resolve this issue?"

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The Dilemma

Creating a good first impression

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"We are in need of more listings, but with strong local competition, fees are under huge pressure. We need to present an impressive image and back it up – but how?"

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The Dilemma

Time to delegate?

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As owner of the business, I have to fulfil the role of both valuer and team leader. This is is extremely challenging... Any thoughts?

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The Dilemma

Raising your game for 2017

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"Whilst 2016 was a reasonable year, I sense that 2017 may be less favourable. What would your tips be to face up to a potentially challenging new year?"

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The Dilemma

How to win business

"Instructions continue to be tough to come by and we are scrapping for them against competitors who continue to undercut on fees. Any tips on winning this particular ongoing battle?

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The Dilemma

Effective communication

"I am constantly frustrated by my staff failing to listen properly – not just to me but to customers and clients too. Tips on resolving this issue would be welcome."

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