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The Dilemma

Agency Trainer Julian O’Dell helps agents sharpen their business skills
The Dilemma

Recruiting and retaining staff

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"Running a successful Sales and Lettings is sometimes hard in terms of recruiting and retaining the right staff. Any thoughts on this?"

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The Dilemma

Vetting new applicants

"My staff members are not finding out enough about newly registering applicants and not effectively sorting the ‘wheat from the chaff’. I’m keen to train them in this skill area. Tips please!"

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The Dilemma

Referrals

"We have been so busy selling that we’ve taken our eye off the ball on some associated income streams, such as mortgage and conveyancing referrals..."

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The Dilemma

Overcoming objections

"I am concerned about how my sales staff handle customers’ objections. I intend to run a training session with them – what should I include?"

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The Dilemma

Open house viewings

"I have noticed some of my competitors hosting ‘open house viewings’. I would like to try to do the same but have no idea of the best way to go about them.…

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The Dilemma

Building businesses to protect your future

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"It is crucial that we build a client base of managed landlords, to create a ‘drip’ of income over a long term period. How can we increase this element of our business?"

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The Dilemma

Measuring success

"This may seem a strange question, compared to some that I have seen you answer, but I would like to know how well my business is actually doing!"

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The Dilemma

Demonstrating professional skills

“What you see as the most common areas of weakness that negotiators are guilty of, and how you have gone about helping agents address those?”

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The Dilemma

The art of interviewing

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"I find it increasingly difficult to find the right staff and when I do appoint someone, they often prove to be very different in reality... Am I going wrong somewhere?"

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