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The Dilemma

Agency Trainer Julian O’Dell helps agents sharpen their business skills
The Dilemma

Is it worth going in for awards?

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“I am thinking of entering for an industry award, as it would help us stand out from the crowd. Do you consider this to be a worthwhile use of time?”

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The Dilemma

Making the best of your staff

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"Despite the challenging market, we are keen to be the market leaders in our town by the end of this year. Any tips for us to achieve that objective?"

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The Dilemma

Commission schemes

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"I want to ensure our negotiators are hungry for spotting and converting every possible business opportunity. Is incentivising through commission the answer?"

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The Dilemma

Challenging times for agents

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"With 40 per cent fewer properties on the market for sale now than last year, how do we deal with the challenge of low stock?"

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The Dilemma

Customer loyalty

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"Client sometimes fails to come back to us when they are ready to move again. Any thoughts on how we might improve customer loyalty?"

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The Dilemma

Maintaining clients

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"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"

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The Dilemma

Embracing change and competition

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“I need to get my teams to recognise the threat from competitors and up their game, but I sense reluctance and complacency. Any thoughts welcome!”

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The Dilemma

Building businesses to protect your future

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"It is crucial that we build a client base of managed landlords, to create a ‘drip’ of income over a long term period. How can we increase this element of our business?"

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The Dilemma

Time management

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"We are so busy in our offices that I sometimes feel as if we are all on the verge of being out of control. Time management is a real challenge. Help!"

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The Dilemma

How to win business

"Instructions continue to be tough to come by and we are scrapping for them against competitors who continue to undercut on fees. Any tips on winning this particular ongoing battle?

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