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UKALA switches redress provider after review

Association chief says it was all about best value and service

Nigel Lewis

Members of the UK Association of Letting Agents (UKALA) will soon have to update their window stickers, websites and stationary with a new redress scheme provider, it has been announced.

Following a review UKALA says it is not renewing its contract with Ombudsman Services: Property (OS:P) which has been its provider since April 2014, and has instead signed up with the Property Redress Scheme (PRS).

The new service will kick off from 1st January next year while new or renewing UKALA agents have had access to the new scheme since early October. Ongoing cases being handled by OS:P will continue “until the matter has been resolved,” it says.

Richard Price UKALA

Richard Price

UKALA says it undertook a review of services and based on UKALA executive director Richard Price’s desire to “secure the best service and value for our members” the switch was made following a review.

The association makes a big play of its property redress scheme provision, calling it a ‘key benefit’ of membership and giving both tenants and landlords the right to impartial independent redress if their agent fails to resolve a complaint.

“We have written to all members to inform them of the change, and we’ve outlined the steps that members in England must take to continue to meet their legal obligations,” says Richard Price.

“This means updating any information about their redress provider across print and digital media to make reference to the PRS, and displaying the PRS logo on their website and in their branches. We’ll be providing the necessary collateral, such as window stickers and logos, to make this transition as simple as possible”.

November 10, 2016

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