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Zoopla’s agent software gets an upgrade

Alto, the agency software platform is relaunched by Zoopla focusing on ROI for agents and improved user experience.

Zoopla has upgraded its flagship agency software package, Alto with improved ease of onboarding with the introduction of  webinar-based training.

Alto has rolled out a range of improvements to its user experience since the beginning of January. These improvements include a new tenant document sharing feature which allows agents to save time on tasks including managing tenants’ requests for duplicate documents, as well as a new letter editing functionality.

Roll out of an enhanced reporting system has also started, which will provide up-to-the-minute-data on business performance, as well as analysis on under-offer properties.

These changes are based on direct feedback from agents that they would benefit from the information in their reporting such as how many applicants they’ve registered or how many offers, sales and viewings they’ve got in the pipeline.

The webinar training programme replaces face-to-face training and means customers can start to learn how Alto works immediately, or at a time that suits them.

New agents (and all their branch users) to Alto will be enrolled on relevant content throughout their Alto onboarding journey, while existing users of Alto looking for new starter training or refresher training can register via the new
Alto Learning Hub, where they have free access to a wide range of content.

Alto has also launched a video series ‘Alto Asks’ to give agents a behind the scenes look at estate agencies around the country. The first video features Derby-based agent Boxall, Brown & Jones who shares further insight on the challenges facing estate agents now and in the future, as well as their experience of using property management software.

Link to Data Technology featureAndy Marshall, Zoopla’s Chief Commercial Officer (left), commented on the development, “We’ve made some strong progress in the first three months of 2022 delivering more value and innovation to our Alto customers, with lots more in the pipeline for this year. Our focus now is pushing ahead with our integrations to ensure we’re truly delivering a one-stop shop for our customers to seamlessly run their agency.”

Kit Greenslade, sales negotiator at Boyce Brixham estate agents who are using the new version of Alto said, “Changing software after 13 years was a big decision for our agency, but some of the functionality that Alto offers, in terms of access to information for landlords, tenants and vendors, was particularly appealing and overcame a number of challenges we were facing as a business.

“The reality of migrating certainly wasn’t as scary as it seemed, like anything with change and the migration and onboarding team were always on hand to answer questions. The actual migration only took about a week but the whole process took about a month from start to finish, from the initial test migration to using the system. All in all, it wasn’t a massive process and it didn’t take up that much time – but the benefits are already obvious.”

March 28, 2022

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