The Property Ombudsman

The Property Ombudsman was established in 1990 and is the best-known redress service.

We help tens of thousands of consumers every year, signposting support and preventing issues from escalating into complaints. We work with businesses to promote best practice and resolve issues early so they can focus on delivering services that their customers trust.

Our trusted Codes of Practice help raise standards across the industry. We share our casework insight with trade bodies, enforcement agencies and government. We also publish Trading Standards advice, insight reports and bespoke complaint handling toolkits.