Propcall

PropCall, is the number one, UK-based, nationwide provider of specialist, award winning, out-of-hours call handling for residential estate & letting agents, student, social housing, local authorities and block management companies — We currently support organisations such as Sage Homes, Belvoir, Martin & Co, Chestertons and the John Lewis Partnership, helping to manage over 400,000 properties nationwide.

PropCall act as an extension of your team, answering tenant calls 24/7 in your name, and reducing unnecessary callouts through intelligent triaging, including smart video diagnostics.  Our video triage software will increase your first call resolution, improve NPS, and reduce the need for contractors to visit properties; with no app download necessary, we can easily guide callers safely through situations with visual support on their screen throughout the call.

Having PropCall handle your calls outside of office times allows your daytime staff to focus on their work and not become bogged down in rectifying issues from the evening/night before, increasing staff productivity and job satisfaction.
 
How our service helps:

• Lower operational costs by reducing avoidable emergency callouts
• Lower carbon emissions through smart video triage and efficient contractor coordination
• We use your preferred contractors or our trusted network
• You maintain full control with detailed reports, 30-day call recordings, and contractor / CRM integration
• Improve tenant satisfaction with 24/7 UK-based response in your organisation’s name (you can even advertise 24/7 contact)
• Improve staff satisfaction by removing the stress of having to deal with out of hours calls
• Improve company reputation removing work from internal staff, and focussing on company services and growth
• UK-based team of trained property managers
• Calls answered in your company name with pre-agreed instructions & procedures
• 30-day call recordings for accountability
• Out of hours and day rates available for all sizes of portfolio
• Block Management specific rates

No matter the size of your portfolio, PropCall have you covered, as experts in the property industry, our experience & achievements speak for themselves.