CRE

Telecoms Built Exclusively for Estate Agents

Most telecoms providers will sell to anyone with a phone line. We don’t. CRE exists for one industry: estate agency.

Every feature, every integration, every conversation with our support team starts from the same question: what does an estate agent actually need from their phones? Nothing on our roadmap gets built for anyone else.

The problem we solve

Estate agency runs on speed and relationships. The agent who calls back first wins the valuation. The negotiator who remembers a vendor’s last three conversations builds the trust that gets the instruction. But most agencies are still running phone systems that know nothing about who’s calling, log nothing automatically, and lose good leads in a missed-call list nobody checks until it’s too late.

That costs agencies hours every week, and instructions every month.

How we fix it

CRE has built direct integrations with all of the industry’s leading platforms – Alto, Loop, Street, Reapit, Dezrez, Rex etc. etc. – so your phone system and your customer records work as one thing, directly inside the CRM you already use every day.

When a contact calls, their record appears instantly. Calls log themselves against the right contact. Any number on any platform is one click to dial. The context is just there, every time.

CRE Connect

CRE Connect is our AI call platform, built on top of that integration. It turns every phone call into a source of intelligence and action: automatic transcription and summaries, sentiment analysis, missed and unreturned call reporting, action items generated per agent, call trends and analytics, and automations that trigger the next step without anyone lifting a finger.

We’ve measured and stress-tested the impact across real agency usage: CRE Connect saves the average agent one hour, every single day. Across a branch, that’s the equivalent of headcount back in the business – time that goes straight into more calls, faster follow-ups and better-prepared conversations.

How we work

We start with phones and broadband, because that’s where the CRM integration and CRE Connect deliver value from day one, and because we’d rather earn the rest of your business than assume it. Once we’ve established a relationship with you and proven our value, IT support, mobiles and energy are there when you’re ready, all on the same fixed pricing and single point of contact.

Yes, pricing is really fixed. What you’re quoted is what you pay, with no surprise line items or April price hikes. You get one account manager who knows your business, and term flexibility with 3, 5 and 7 year options (not just a 7-year lock-in by default). We also buy you out of your existing contract, up to 2 years, with none of the cost passed onto you.

We’re a recommended partner of The Guild of Property Professionals, Fine & Country, Kerfuffle, RAN, Propertymark, ICG and LonRes – the only telecoms providers to hold that status.

Why it matters

An estate agency’s phone system touches every part of the business – valuations, applicant enquiries, vendor updates, chasing offers. Get that system wrong and it’s friction everywhere. Get it right, and it’s an hour back per agent per day, calls that never go unreturned, and a team working from the same information instead of guessing.

That’s what CRE is built to deliver, and it’s why agencies stay with us once they switch.