Carl Barnett explains how your business could benefit from working with Global 4.
At Global 4, we specialise in tailored telecoms solutions for the estate agent industry, supplying market leading hosted telephony and telephone systems.
With a proven track record of increasing property sales and delivering quality customer service, we can help revolutionise communication with your customers.
With over 20 years experience working with estate agents of all sizes, our knowledge and understanding of such a dynamic, fast moving industry, enables us to provide an extensive review of your existing set-up, and recommend the best solution to ensure your telephony set-up operates as efficiently as possible.
So, how can we help your business?
Are you missing out on potential sales instructions or landlords?
When a customer is selling a property, they will often obtain three quotations; a company they are familiar with, a company they’ve been recommended and a third local company which has often been randomly chosen. If you are the third organisation and you don’t get to the phone, more often than not, the customer will opt to call someone else for that quote. Manage your estate through us and we can advise how to get to those calls.
Want to know who is calling and why when they ring in?
We can integrate your phone system into your CRM package (Reapit, Vibra or any other CRM) and show you the contact records of your customers for you to give a much warmer response.
Fed up of paying for calls to mobiles?
As much as 80% of your current call cost can be attributed to calls to mobiles! Benefit from inclusive calls to UK mobiles alongside our cloud solution!
How many calls come in out of hours? When are your busy periods? How effective has your recent campaign been?
Full statistical information is available and scheduled reporting will give you the details you need to manage your agency as effectively as possible.
How many calls do your negotiators make each day? How about whilst they’re out of the office?
What doesn’t get monitored doesn’t get managed. Arm yourself with all the tools to report on your negotiators. Report on how many calls are made throughout each day, and even get details on calls made using the mobile applications.
Do you have enough staff to cover the phones?
Allow your negotiators on the field to pick up calls during peak periods, or have calls transferred to them so your customers get a better experience and quicker resolutions to their queries.
How do you keep working when your internet goes down?
Don’t settle for a cloud supplier who hangs your whole system off one broadband connection. With Global 4, you can benefit from a mobile application for every user that will run on 3G and 4G – the best DR plan your business could ever want.
Don’t just take our word for it, over 4,800 agents use us including:
Carl Barnett is Sales Director of Global 4 Communications
Find out how Global 4 can increase your sales by calling 01403 788545 or visit