The Ombudsman Files
Cases reviewed and adjudicated by Lesley Horton of The Property Ombudsman Scheme (TPOS), highlighting issues of best practice for agents.
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The Ombudsman Files – Compensation awarded after no disclosure of competing buyer
A decision made by The Property Ombudsman (TPO) has reinforced the importance of transparency after an estate agent failed to disclose a competing buyer.
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The Ombudsman Files – Failure to disclose non-standard construction leads to compensation
The Property Ombudsman, Lesley Horton adjudicates on a case where a buyer sought to claim back his survey fee from an agent who hadn't told the whole story.
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The Ombudsman Files – Holding deposit dispute after undisclosed material information
The Property Ombudsman investigates a case where tenants withdrew from an application and argued that their deposit should be returned.
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The Ombudsman Files – Dual agent fee dispute leads to £11,160 award
The Property Ombudsman was asked to investigate a dispute about an agent fee after the sale of a property that two agents had been involved in.
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The Ombudsman Files – Property auction provider forced to withdraw fees
The Property Ombudsman investigates a case brought by a vendor over penalty fees charged by a property auction provider.
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The Ombudsman Files – The case of the missing rent transfers
A landlord escalated a case of a letting agent consistently failing to forward rent transfers to The Property Ombudsman.
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The Ombudsman Files. Two year apartment block mismanagement dispute
A residents management company asked The Property Ombudsman to investigate a complex case of poor property management.
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The Ombudsman Files – Deposit registration failure leads to landlord compensation
A case concerning a dispute between a landlord and letting agent over the handling of a tenancy deposit results in huge compensation pay out.
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The Ombudsman Files – Seller complains about uncontactable agent
A complaint was made to The Property Ombudsman about an online agent who failed to respond to a vendor for 10 months.
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The Ombudsman Files – Misinformation in property survey leads to buyer dispute
The Property Ombudsman investigates a claim brought by a buyer who found that the windows were single-glazed despite the property survey stating otherwise.
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