Like any high street retailer, no agent wants to have their branch makeover last longer than necessary. But sometimes it can take a week to run a tired old branch into a…

Excellent customer service, says Samantha Jones, Commercial Manager for Property at Moneypenny, is key to success, but it’s all down to the people!

Behind the digital ‘shop front’ each online estate agent business is a completely different beast, says Mark Readings, founder and CEO of the UK’s first online estate agents, House Network.

"Rocky roads are slowing the housing market, so, says Adam Walker, could there be trouble ahead? Many agents will need to take action now to protect their businesses."

Leaving a lovely surprise for new tenants or owners can be a useful touch in retaining customer loyalty, says Andrea Kirkby, but love is not all you need...

"Negative press is seriously damaging estate agency, says Adam Walker, but who will defend us? Agents continue to take the blame for everyone’s frustration with the market."

Sheila Manchester speaks to Stuart Pender, Chief Executive, Lomond Capital.

A year has passed since we won the title of Lettings Agency of the Year (12+ branches) at the Negotiator Awards – and what a year it has been! We’ve expanded into…

Two brave figures in the residential sales industry predict that the traditional high street estate agency could disappear in the next five to ten years.