‘Loving your customers’ – and your buyers and tenants – might be a catchy phrase, but, says Andrea Kirkby, just how do you demonstrate that love?

"Negative press is seriously damaging estate agency, says Adam Walker, but who will defend us? Agents continue to take the blame for everyone’s frustration with the market."

Sheila Manchester speaks to Stuart Pender, Chief Executive, Lomond Capital.

A year has passed since we won the title of Lettings Agency of the Year (12+ branches) at the Negotiator Awards – and what a year it has been! We’ve expanded into…

Two brave figures in the residential sales industry predict that the traditional high street estate agency could disappear in the next five to ten years.

Finding the right people for your agency can be a challenge, says Andrea Kirkby, but the experts have some good advice.

People dislike estate agents, says Paula Higgins, CEO, Homeowners Alliance, but come on, let’s talk about how that could change!

The Negotiator Awards Lifetime Achievement Award 2016 was presented to Frances Burkinshaw, who received a standing ovation from all 740 guests. Here’s her story.

With a new Government focus on first time buyers, Matt Dendle says “Modernise now to make sure you’ll be able to navigate the rush!”