Agent Software
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Features
Soft power
CRM software has evolved rapidly in the last couple of years empowering agents and freeing them up for the real job, as Richard Reed discovered.
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Latest property news
Street-wise software
Software supplier, Agent Software, which agents will know from their Spectre instruction generator tool, has launched a CRM package, called Street.co.uk. Street gives traditional agents all the tech that hybrid agencies like Purplebricks offer their customers and negotiators. It is tailored to both sales and lettings agents and enables vendors, buyers, landlords and tenants to interact with an agent directly online or via an app, while automating some aspects of an agent’s activities. They expect to be able to book viewings and valuations online. This includes enabling agents to capture portal email enquiries and turn them into booked viewings or valuations and any time of day or night. The CRM also tackles much of the other heavy-lifting agents face including managing viewings, delivering valuations, co-ordinating offers, managing sales and lettings applicants, organising enquiries, feedback, and diaries and even helping coordinate keys. Some of its other main features include giving landlords and vendors access to huge range of information about a sale or letting including offers. “I think we all know that a growing demographic expect to be able to book viewings and valuations online, 24-7, but the challenge in building technology to facilitate this is how to allow this…
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Latest property news
Street savvy? New CRM launches offering agents hybrid-style technology
New platform concentrates on key estate agency areas of operation including valuations, viewings, offers and applicants.
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Latest property news
Secretive Street platform to launch at 4pm today during industry webinar
Heather and Thomson Staff will present their new platform to all-comers, who can sign up for free to watch the launch.
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Latest property news
Hello Again… agent instructions on autopilot
While Government research suggests that 80 per cent of purchasers are pleased with the service from the selling agent, few vendors use the same agent when they next sell.
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Latest property news
Agents increasingly turning to high property valuations to win instructions
Evidence of sales agents aggressively over-valuing properties to gain instructions has emerged following research by proptech firm Agent Software, which has blamed the trend on “tricky market conditions”. Some 1,000 or more agents use its Spectre tool to generate instructions and the company says it has received increasing number of them reporting aggressive over-valuations by competitors. “The vast majority of agents value properties correctly and offer fantastic customer service, but it’s those who don’t that cause problems for the industry as a whole,” says Heather Staff (left) from Agent Software and one of the co-creators of Spectre. “We work with thousands of agents across the country and the feedback we’re consistently getting is that in a competitive and challenging market, some agents are overvaluing in order to get the instruction from the vendor.” The company says it is picking up the increased over-valuation because its Spectre tool is designed to help agents spot properties that have been over-valued and then target their vendors for the ‘second instruction’ when the first agent fails and they come out of contract. Agent Software claims that over valuations mean some properties languish on the market for longer and leave vendors in a weaker position…
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