agents and customers
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Agencies & People
Home sellers expect agents to respond in 24 hours
Estate agents are under pressure to answer queries from home sellers in less than a day, new research highlights.
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Agencies & People
Senior agent shocked after customer refuses handshake
Daniel Davie tells The Neg how a client repeatedly told him he doesn't shake estate agents' hands.
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Features
Moving-in gifts – gimmick or good practice?
Leaving a lovely surprise for new tenants or owners can be a useful touch in retaining customer loyalty, says Andrea Kirkby, but love is not all you need...
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