customer loyalty
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Features
Can long-term customer loyalty to estate agents REALLY be achieved?
Caring, sharing, talking, doing – today’s successful agencies are focused on customer care, says Joanne Christie, but there’s more to it than asking them for a review!
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Mentoring
Customer loyalty
"Client sometimes fails to come back to us when they are ready to move again. Any thoughts on how we might improve customer loyalty?"
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Mentoring
Maintaining clients
"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"
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