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Tag Archives: customer service

First impressions count

Tara Dulake
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Social media often serves as a ‘digital first impression’. So, says Tara Dulake, it is very important to keep your profiles up to date with the right information.

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‘Service over software’

Julian O'Dell
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“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”

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Exceed customer expectations

The Negotiator
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Communication is changing so how do you provide brilliant customer service on social media? Let’s ask the expert, Caroline Steer.

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Maintaining clients

Julian O'Dell
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"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"

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The game-changer

Sheila Manchester

Technical development never stops, so how is estate agent software evolving? Sheila Manchester asks the leading innovators.

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Challenging times for agents

Julian O'Dell
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"With 40 per cent fewer properties on the market for sale now than last year, how do we deal with the challenge of low stock?"

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