customer service
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Latest property news
Want to go it alone? Here’s 10 tips to launch your estate agency
Property Webmasters boss Jamie Arthur highlights key actions that will help ensure success when setting up your own estate agency business.
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Products & Services
TDS recognised for outstanding service
The Tenancy Deposit Scheme has again been awarded the Customer Service Excellence Award following a rigorous Government-backed audit.
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Features
Your marketing makeover for 2020
With signs of renewed confidence in the market, digital marketing expert Nelly Berova recommends a thorough review of your marketing plans.
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Features
First impressions count
Social media often serves as a ‘digital first impression’. So, says Tara Dulake, it is very important to keep your profiles up to date with the right information.
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Mentoring
‘Service over software’
“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”
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Features
Exceed customer expectations
Communication is changing so how do you provide brilliant customer service on social media? Let’s ask the expert, Caroline Steer.
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Mentoring
Challenging times for agents
"With 40 per cent fewer properties on the market for sale now than last year, how do we deal with the challenge of low stock?"
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Products & Services
The game-changer
Technical development never stops, so how is estate agent software evolving? Sheila Manchester asks the leading innovators.
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Mentoring
Maintaining clients
"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"
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Features
The importance of being earnest
Results are everything, says PROPERTYdrum’s social media guru Tracy Wood, so make sure you ‘do the math’!
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