Foxtons branch fined for not explaining tenant administration fee

Foxtons has been fined £2,500 after a tenant administration fee it charges was found to be not adequately explained. The sanction follows an inspection by Trading Standards at its Stratford branch near the Olympic Park in East London. The London Borough of Newham has been cracking down on agents all over the borough over the past two years as part of its Fair Lettings Project, which has sent out reminders about agents’ “obligations to consumers” and inspection teams dispatched to check branches to “ensure they don’t rip off tenants or landlords”. Foxtons was visited in January last year by a local Trading Standards officer who found that a £425 tenant administration fee charged to prospective tenants was not properly detailed. Despite the error being pointed out by the officer, the fee remained unexplained at the branch for several months and a penalty charge of £2,500 was accepted by Foxtons. “The Newham initiative was introduced to ensure that all of the 200 or so residential letting agents in the borough are complying with legislation designed to stop tenants being exploited,” the council says. “This includes ensuring that fees are transparent, that deposits are protected and that agents have fair terms and conditions.”…

Read More »